Special Assistance, Aid, & ADA
Customers with disabilities and seniors who need any form of aid are encouraged to travel with us. We meet the ADA special assistance transportation needs of all our passengers. Therefore, we provide aid with boarding and departing the bus. We help with special handling and transferring of luggage, mobility devices, and assistive aids.
Help Us Serve You Better
We work with you to make your travel experience as trouble-free as possible. Please provide our sales staff with your specific assistance and/or travel aid needs. If you have hearing or vision loss, please let us know so that we can provide appropriate aid.
Our driver better assists if you tell us what type of mobility device you have. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair or walker in the luggage bay.
Priority and Wheelchair Seating
We have limited designated Priority Seating at the front of its coaches for passengers with disabilities. If you need a priority seat, please advise our sales staff when you book your trip. You may be asked to move to a different seat if you are sitting in these designated rows and someone with a disability requires it.
Note: If you are sitting in a wheelchair secure area and someone needs the space, hence it is mandatory that you move. We do not deny transportation to this individual.
Call at least 48 hours prior to departure if you require a coach with a lift. Please be prepared to give us your contact information so that we may confirm your request. We will make every reasonable effort to accommodate you if you are unable to provide 48-hour advance notice.
Be prepared to give full details on your mobility device, including type, dimensions, and weight. Due to safety reasons, sales staff may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also, advise us if you wish to transfer to a seat rather than traveling in your wheelchair.
Lift-equipped buses have two areas for wheelchairs, consequently, once these areas are full, additional riders using wheelchairs can be accommodated only if they can transfer to a seat. Wheelchair seating is on a first come, first serve basis at reservations.
Note: To be accommodated safely on the lift, the passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.
Storing and Handling Your Mobility Aid
Smaller mobility aids like canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. All passengers using a scooter are required to store their devices under the bus. Please inform us if your mobility aid exceeds 50 pounds so that we may provide a ramp.
Note: If you learn upon disembarking that your mobility aid has been damaged or lost, please notify the driver immediately.
Traveling with a Personal Care Attendant
We understand if you are unable to attend to your own personal needs and/or require aid. However, we encourage you to consider traveling with a personal care attendant.
Note: Drivers do not provide aid with eating, toileting, or medical care.
When the bus stops at designated stops on the route, you may request assistance off and on the bus or other aid such as retrieval of mobility aids.
Medical oxygen tanks are permitted on the bus with a maximum of four canisters per passenger. Designation is as follows: two canisters aboard the bus for your use and two canisters under the bus. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed. Passengers are responsible for ensuring that they have enough oxygen to complete their travel. You are responsible for making arrangements for refills while en route.
Note: The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.
All medicine should be in your carry-on luggage. Do not put it in your luggage under the bus.
Service animals are welcome to travel with passengers with a disability as long as the aisle remains unobstructed. They must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Therefore, we reserve the right to refuse travel to any animal which poses a direct threat to customers, drivers, or employees.
We are committed to protecting your rights. However, if you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated, please send a written statement to:
Motor Coach West
10350 N Vancouver Way #343
Portland, OR 97217
Please include a detailed description of the incident. Include the bus number, date, time and location, as well as the names(s) and/or description(s) of any Motor Coach West personnel you believe did not provide you appropriate aid. You may also provide the written statement and accompanying information by email at email@example.com.
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